Effective Date: 01/012025

Welcome to XploAfrica! By accessing or using our platform, you agree to the following terms of service (“Terms”). Please read them carefully before using our services. If you do not agree to these Terms, you may not use the platform.

1. General Overview

XploAfrica is a digital platform connecting tourists with private homes, lodges, non-profits, and tour operators in Southern Africa. Our services are designed to ensure safe, sustainable, and authentic travel experiences.

2. Eligibility

To use our platform, you must:

• Be at least 18 years old.
• Provide accurate and complete information during the registration process.
• Agree to comply with all applicable laws and these Terms.

3. Use of the Platform

3.1 User Responsibilities:

• You agree not to misuse the platform for illegal or unauthorized purposes.
• You will not engage in activities that disrupt or damage the platform’s functionality.
• You are solely responsible for maintaining the confidentiality of your account credentials.

3.2 Prohibited Activities:

• Use of the platform for fraudulent purposes.
• Posting or sharing offensive, harmful, or inappropriate content.
• Attempting to gain unauthorized access to our systems.

4. Services Provided

XploAfrica facilitates connections between travelers and service providers. We do not directly own or operate any accommodations, tours, or non-profit activities listed on our platform.

4.1 Service Limitations:

• XploAfrica acts as an intermediary and is not liable for the quality, safety, or legality of services provided by third parties.
• We do not guarantee the accuracy or completeness of descriptions provided by partners.

4.2 Compliance:

All partners must adhere to relevant compliance standards, including:

• PIPEDA (Canada) for data protection.
• CASL for anti-spam compliance.
• Regional laws and tourism regulations within Southern Africa.

5. Booking and Payment

5.1 Booking Process:

• All bookings are subject to availability.
• Confirmation of booking is provided upon successful payment.

5.2 Payments:

• Payments are processed securely via third-party payment gateways.
• XploAfrica is not responsible for payment disputes between users and service providers.

5.3 Cancellations and Refunds:

• Cancellation policies vary by service provider. Users must review the provider’s terms before booking.
• XploAfrica will facilitate communication between the user and the provider but is not responsible for issuing refunds.

6. Liability and Disclaimers

6.1 Limitation of Liability:

• XploAfrica is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our platform.
• We do not guarantee uninterrupted access to our platform or the accuracy of its content.

6.2 Disclaimer:

• All services are provided “as is” and “as available.”
• XploAfrica disclaims all warranties, express or implied, including but not limited to fitness for a particular purpose.

7. Intellectual Property

• All content on the platform, including text, images, and logos, is the intellectual property of XploAfrica or its licensors.
• Unauthorized use of our intellectual property is prohibited.

8. Privacy Policy

Your use of the platform is also governed by our Privacy Policy.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Users will be notified of significant changes through the platform or via email. Continued use of the platform constitutes acceptance of the updated Terms.

10. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Canada and the applicable laws of the user’s country.
• Any disputes shall be resolved through arbitration or in the courts of Canada.

11. Contact Information

For questions or concerns about these Terms, contact us at:

• Email: office@xploafrica.com
• Phone: CANADA: +1 (403) 550-1324 | ZIMBABWE: +263 78 582 2225

By using XploAfrica, you acknowledge that you have read, understood, and agreed to these Terms of Service. We look forward to connecting you with the beauty and culture of Southern Africa!