Effective Date: 01/01/2025

XploAfrica (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our platform. By using our services, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information:

• Name
• Email address
• Phone number
• Payment details (processed securely by third-party gateways)
• Travel preferences and booking history

1.2 Non-Personal Information:

• Browser type and version
• IP address
• Device information
• Cookies and usage data

1.3 Sensitive Information:

We do not intentionally collect sensitive information, such as health data or political beliefs, unless required for specific travel arrangements with your explicit consent.

2. How We Use Your Information

We use your information to:

• Facilitate bookings and travel arrangements
• Provide customer support
• Send confirmations, updates, and promotional communications
• Improve and personalize our platform
• Ensure legal and regulatory compliance

3. Sharing Your Information

We may share your information with:

3.1 Service Providers:

• Lodges, tour operators, and non-profits to facilitate your bookings.

3.2 Third-Party Vendors:

• Payment processors and analytics providers.

3.3 Legal Obligations:

• Law enforcement or regulatory bodies, if required by law.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

4.1 Cookies:

We use cookies to:

• Remember your preferences
• Analyze site performance
• Enhance user experience

You can manage your cookie preferences through your browser settings.

4.2 Third-Party Tracking:

We use analytics tools like Google Analytics to monitor site usage. These tools may collect data about your interactions with the platform.

5. Data Security

We employ industry-standard measures to protect your personal information, including:

• Encryption of sensitive data
• Regular system updates and security audits
• Access controls and authentication protocols

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure.

6. International Data Transfers

Your information may be transferred to and stored in countries outside your own. By using our platform, you consent to such transfers. We ensure adequate safeguards are in place to protect your data.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to data processing
• Withdraw consent at any time

To exercise your rights, contact us at office@xploafrica.com

8. Data Retention

We retain your information as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

9. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Significant changes will be communicated via email or through the platform. The updated policy will be effective upon posting.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

• Email: office@xploafrica.com
• Phone: CANADA: +1 (403) 550-1324 | ZIMBABWE: +263 78 582 2225

By using XploAfrica, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.